Customer Support
Get help with your Bucilla needlecraft projects and kits from Plaid Enterprises
Get In Touch
Plaid Enterprises, Inc
Heritage Needlecraft Excellence Since 1976
Trusted brands including Bucilla®, Mod Podge®, FolkArt®, Apple Barrel®, and more
Phone Support
Hours: Monday - Friday, 8am - 5pm ET
Toll-Free: (800) 842-4197
Direct: (678) 291-8100
Manufacturing & Headquarters
Location: Georgia, USA
Proudly made in the USA with quality needlecraft materials and traditional crafting methods
Heritage Needlecraft
Specialty: Holiday stocking kits & felt appliqué designs
Resources: Free tutorials, videos, and project inspiration
Support: Replacement parts and pattern assistance available
Amazon Purchase Support
Important Notice: For purchases made through Amazon, all customer support, returns, and order-related questions must be handled exclusively through Amazon customer service.
Amazon Customer Service
Contact Amazon directly for returns, refunds, shipping issues, and order modifications for all Bucilla products purchased on Amazon.
Product Information
While Amazon handles purchase support, you can still reach Plaid for general needlecraft questions, pattern assistance, and project inspiration.